Proposed amendments to FINRA's arbitration rules would allow consumers
to withdraw arbitration claims, change pleadings, postpone hearings, and
receive filing fee refunds. Although laws and regulations are in place
to protect investors, many brokers and financial advisors continue to
violate them to promote self-gain and higher fees and commissions. In
2013, approximately one-third of investors who won arbitration awards
for damages were unable to collect their awards. That translates to $62
million in award money owed to investors for damages during that year.
Changes to FINRA Rules
The Financial Industry Regulatory Authority (FINRA) proposes changes to
two rules related to arbitration. The first change expands available options
to investors who file arbitration claims. The second change relates to
compensation that is paid to any non-attorney representative. With
changes to FINRA rules, FINRA hopes to address the problem of unpaid investor arbitration awards.
In our view, these changes are not anywhere near sufficient to address
Under the first planned change, FINRA proposes to expand available options
to investors who are involved in disputes with firms or associated brokers
or advisors who are no longer in business either at the time the claim
is filed or during a pending arbitration. Under current FINRA rules, investors
are allowed to bypass mandatory arbitration, standard in brokerage contracts,
if a firm goes out of business before proceedings begin. Proposed changes
to current rules and procedures would allow investors to evaluate the
likelihood of collecting on an award and make an informed decision about
whether to proceed in arbitration with a FINRA arbitration attorney or
file a claim in court.
Under the second planned change, FINRA will address concerns and problems
that arise from allowing compensation for non-attorney representatives
(NAR firms) to represent investors in arbitration disputes. FINRA raises
major concerns about inappropriate business practices by many of these
firms who handle disputes between investors and broker-dealers.
Broker-dealers and financial advisors are generally required to act in the best interest
of their customers. They must give advice that benefits the client, avoid
misleading or inaccurate statements, and charge reasonable fees and commissions
for services. . Clients who suffer damages can file
investor claims or lawsuits through a FINRA arbitration attorney to recover investment
losses caused by broker or advisor misconduct.